Quality of our drops and connection to our community are equally important to SP5DER. Regardless of whether it is about a question for a recent order from SP5DER, assistance with size guides, or verification for an upcoming release, our team is available to support you.
For every interaction with SP5DER, we have streamlined the process as much as we can. All the ways to reach us and what you can expect when you contact us is listed below.
How Can We Help You?
Your question might have already been answered in our [Refund and Returns Policy] or our [Shipping FAQ]. If that is the case, no need to contact us, but if you need assistance, choose any of the options below to contact the SP5DER team.
Email Support
For the order that you would like to have resolved fastest, please contact our support desk by email.
Email: info@spidershoodie.org
What to include: If you would like to be served faster, your order number and full name should be in the subject line.
Order Inquiries
Please have your tracking number ready if you are contacting us in regard to a sp5der order that is already shipped. Our team is available to help you with:
- Tracking packages that are delayed.
- Changing shipping addresses (if the order is still in the warehouse).
Reporting Incorrect or Damaged Items
Sizing and Style Tips
Not sure which SP5DER hoodie to buy? Streetwear fits differ from collection to collection. Email us your measurements or the item you’re interested in and we will guide you so you can get the right fit on your first purchase!
Our Team
The SP5DER team values responding to your queries as a personal touch. We’re not a corporation, and we’re a small team dedicated to the spidershoodie.org community.
Monday-Friday 9 AM to 5 PM (EST) We’re closed on the weekends for inspiration on the next collection!
Response Time: We reply to queries as soon as possible, usually in 24 to 48 business hours. If we have a new collection, volume will be high, so responses may be delayed further!
We’d love to hear from you! Whether you have questions about your order, want more information about our exclusive denim collections, or just want to say hello — we’re here to help.
Get in Touch
Our customer support team is ready to assist you with anything you need. Please use the form below or reach out to us via email. We typically respond within 24–48 business hours.
Email: info@spidershoodie.com
Business Hours: Monday – Friday, 5:00 PM – 2:00 AM (GMT)
contact: +13322529768